The primary objective of BTD Services is to meet the customers' requirements and expectations while ensuring compliance with external regulations.
We strive to satisfy the needs of our customers and other stakeholders by providing translations and services that meet their expectations.
Our products are delivered with special attention to high quality.
We aim to increase customer trust and satisfaction through full commitment to translation work.
We achieve the effective implementation of our company's Quality Policy through:
Maintaining and continuously improving the quality system in accordance with PN-EN ISO 9001:2015 and PN-EN ISO 17100:2015 standards.
Operating within the framework of applicable legal regulations.
Providing services that meet the expected quality standards and evolving customer requirements.
Striving for timely and reliable execution of customer orders.
Monitoring and analyzing customer satisfaction to minimize complaints.
Constantly improving communication with customers and stakeholders.
Enhancing the competencies of our entire team and engaging them in the continuous improvement of the management system.
By maintaining and improving the quality management system according to PN-EN ISO 9001:2015 and PN-EN ISO 17100:2015, we confirm the credibility of our efforts aimed at customer satisfaction.
As the Owner, I declare that I provide the necessary resources and means to implement this policy.